FAQ





What do I need to do to get a 3 days trial?

Just download our program on the website: https://www.nptunnel.com/en/download and click on "Test for free!" in version 14 or "Enjoy 3 days free" in version 15.

How do I use NoPing?

Download NoPing on our website and install the program. After completing the installation, open the program, log in with your account created at: https://www.nptunnel.com/en/auth/login and search for your game on the left sidebar. Then click on the game icon and select the server according to the location of your game or server. Wait for server optimization to reach 100% (may take a few seconds) and open the game normally.

The version 14 isn't working properly, how do I solve it?

If NoPing version 14 is having problems, download our version 15 from our website: https://www.nptunnel.com/en/download

I made the purchase of NoPing through PayPal and it was approved, but I still have not received my days, what do I do?

Purchases made through Paypal usually take 1 business day to be approved. If this period has passed and it has not been activated, please contact our support.

My NoPing does not leave the login screen, what do I do?

Check for protection such as firewall and antivirus blocking the NoPing connection. If there is any active protection, disable it and add the NoPing folder as an exception. It is also recommended that you use the most up-to-date version of the program (available in the "Downloads" section).

If the problem persists, please contact our support.

How do I add a game that does not exist in NoPing?

Send your suggestion to our support. We will add it as soon as possible.

Is it necessary to uninstall v14 to install v15?

It is not necessary. You can keep both versions installed on your computer.

What is the difference between RAW Routing and Process Routing?

They are different connection methods, some games work better with Process while others with Raw. Process is the recommended method.

What is turbo games?

The "Turbo Games" function accelerate the response on your keyboard keys, leaving it with a faster response time within the game.

Will I be banned for using NoPing?

No. Using NoPing does not cause ban to any users.

Where do I place the discount coupon?

The coupon is inscribed at the time of making the payment. Uncheck the option of automatic renocation and it will appear the option for you to use the discount coupon. 


Where do I activate my prepaid keys?

Enter your account on NoPing website and in the direct field of your screen, select the option "Insert Coupon" 



How do I disable automatic signature renewal?

To cancel a recurrence, simply log into your account through our website by clicking on "My Account" in the upper right corner. After accessing your account, in the menu on the left, click the "Recurrences" button in the "Quick Access" panel. Then click on the payments and click on "cancel", in this way the renewal will no longer be made automatically.

I'm having trouble logging into NoPing games, what do I do?

If you have any difficulty logging in, be sure to follow the steps below.

1. Run NoPing as Administrator

2. Select a server in NoPing

3. Run the Game as Administrator

Does NoPing work anywhere in the world?

Yes, our system works all over the world. NoPing has more than 300 servers around the world, so we can offer the best possible service to everyone.

My question is not here, what do I do?

You can get any other questions you have with our support on our site or by sending Inbox to our Facebook page: https://www.facebook.com/NoPingTunnelOficial/

What is Network Adapters for?

By activating the Network Adapters option you have the multi connection service. With it, if you have two ISP and one of them disconnect, the other one will be activated automatically, not causing a disconnect from the game.

How does Smart Exit work?

Smart Exit is a system created exclusively for Tibia. When you activate it, it disconnects your character from the game, having a higher chance of surviving.

The servers are not optimizing to 100%, what do I do?

First close NoPing, then disable your antivirus or firewall, then open NoPing in administrator mode and try again.

If the problem persists, please contact our support.

I'm going on vacation and would like to "pause" my subscription time, is it possible?

Unfortunately not. Subscription time is correct so we can not pause it.

How do I become an affiliate?

We have an Affiliate System of its own, learn more about it here: https://www.nptunnel.com/en/affiliates